JaxOutdoorFeatures is committed to providing excellent customer service and is proud to offer an industry-leading refund policy. At JaxOutdoorFeatures, we offer a full refund on all items returned within 30 days after the initial purchase date.
Returning items is easy and hassle free, simply contact us at [email protected] with your order information and chosen return type and instructions. Our friendly and knowledgeable customer service team will then provide you with a return label that you can print out and return the item to us.
Items must be unused and in the same condition in which they were received. If the item is damaged, please contact us immediately after receiving the item and we’ll be happy to assist you. We cannot accept items that have been damaged due to misuse or improper care.
Customers are responsible for the cost of return shipping and any applicable taxes. All refunds will be credited to the original payment method used in the transaction. Refunds do not include any third-party fees associated with the purchase, such as shipping fees. Refunds are typically processed within 2-4 business days after we receive the item, though please allow up to 2 weeks for processing.
If you’re not 100% satisfied with your purchase, please contact us and we’ll do our best to assist you. Our goal is to ensure that our products meet or exceed your expectations. We strive to provide superior customer service and superior products, which is why we offer a full refund within 30 days. If you have any questions about our refund policy, please contact us at [email protected]